Account Adjustment With Tax Fails
(Doc ID 1539944.1)
Last updated on JUNE 07, 2022
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]Information in this document applies to any platform.
Symptoms
On : BRM 7.4.0.16.0 version, Accounts Receivable (AR)
Account Adjustment With Tax Fails
When we do an adjustment at account level with taxes, it fails with below error message. If the same adjustment is done without taxes, it works.
This issue seen after applying PS16 and it was working before.
Bad dest flist ptr in pini_flist_elem_copy
<location=PIN_ERRLOC_FLIST:6 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_BAD_ARG:4>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
Steps to reproduce:
1. Setup the tax action and enabled these parameters in cm/pin.conf
- fm_rate tax_supplier_map ${PIN_HOME}/sys/cm/tax_supplier.map
- fm_rate taxcodes_map ${PIN_HOME}/sys/cm/taxcodes_map
- fm_bill taxation_switch 3
- fm_ar tax_now 1
2. Create an product with service/ip and use user_code tax code. Create deal and plan.
3. Create account with plan via Customer Center
4. Select Account Adjustment in Balance tab and select "Account" in "select an ID" and select "include taxes in the adjustment " and also provide some amount in Amount.
5. After selecting "ok", one will get an above error.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |