Threadpool Worker Issue with "load error" - file not found in Drive/Directory (Doc ID 1541211.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

 Load error : file 'com/splwg/base/support/cobol/host/command/CallbackFromCIPBTPNWrapper'
error code: 173, pc=0, call=1, seg=0
173     Called program file not found in drive/directory

-  2013-03-20 20:41:25,582 [DEFAULTWorker:2] INFO  (batch.logging.BatchLogWriter) Sending standard output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.44.THD11.stdout
-  2013-03-20 20:41:25,582 [DEFAULTWorker:2] INFO  (batch.logging.BatchLogWriter) Sending error output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.44.THD11.stderr
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x0000003e9fc07638, pid=7198, tid=1181219136
#
# JRE version: 6.0_26-b03
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.1-b02 mixed mode linux-amd64 compressed oops)
# Problematic frame:
#  -  2013-03-20 20:41:25,585 [DEFAULTWorker:28] INFO  (batch.logging.BatchLogWriter) Sending standard output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.45.THD10.stdout
-  2013-03-20 20:41:25,585 [DEFAULTWorker:28] INFO  (batch.logging.BatchLogWriter) Sending error output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.45.THD10.stderr
-  2013-03-20 20:41:25,591 [DEFAULTWorker:29] INFO  (batch.logging.BatchLogWriter) Sending standard output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.46.THD09.stdout
-  2013-03-20 20:41:25,591 [DEFAULTWorker:29] INFO  (batch.logging.BatchLogWriter) Sending error output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.46.THD09.stderr
-  2013-03-20 20:41:25,594 [DEFAULTWorker:21] INFO  (batch.logging.BatchLogWriter) Sending standard output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.47.THD14.stdout
-  2013-03-20 20:41:25,594 [DEFAULTWorker:21] INFO  (batch.logging.BatchLogWriter) Sending error output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.47.THD14.stderr
-  2013-03-20 20:41:25,597 [DEFAULTWorker:5] INFO  (batch.logging.BatchLogWriter) Sending standard output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.48.THD13.stdout
-  2013-03-20 20:41:25,597 [DEFAULTWorker:5] INFO  (batch.logging.BatchLogWriter) Sending error output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.48.THD13.stderr
C[thread 1177008448 also had an error]
 [libgcc_s.so.1+0x7638] -  2013-03-20 20:41:25,600 [DEFAULTWorker:15] INFO  (batch.logging.BatchLogWriter) Sending standard output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.49.THD12.stdout
-  2013-03-20 20:41:25,600 [DEFAULTWorker:15] INFO  (batch.logging.BatchLogWriter) Sending error output to /ccbprod/spl/sploutput/Dev_10/MUP1.20130320204315.49.THD12.stderr
[thread 1192798528 also had an error]
 unsigned long+0x7638
#
# An error report file with more information is saved as:
# /ccbprod/spl/Dev_10/Dev_10/bin/hs_err_pid7198.log
[thread 1080117568 also had an error]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.

Cause

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