CIS "Please Make Sure Service or Trial '<trial name>' has Started" with ErrorCode 0x80041c08 (Doc ID 1541374.1)

Last updated on JULY 24, 2014

Applies to:

Oracle Health Sciences CIS - Version 4.5.1.2 to 4.6.1.3 [Release 4.5.1 to 4.6.0]
Information in this document applies to any platform.

Symptoms

 A CIS sync fails in the "Clintrial To Inform" direction with the following error:

There was a problem trying to send transactions to the InForm Adapter
 
Failed to create InForm Object Inform.PFSyncTransac. Please make sure Service or Trial '<TRIAL NAME>' has started --> Failed to create InForm Object Inform.PFSyncTransac. Please make sure Service or Trial '<TRIAL NAME>' has started -->
<PFError>
<ErrorCode>0x80041c08</ErrorCode>
<Details>74706_0;10752_0!1.000;6494_0!351696860705001.000;99275_0;0_0;6452_0I0</Details>
<Activity>{EC2F5242-D74E-4AEF-9817-8FC65E3CCCCE}</Activity>
<Transaction>{D126C413-2F04-4DD1-B064-C488438A7460}</Transaction>
<Location>.\Utils.cpp(47)
.\PFXMLRequestDispatcher.cpp(106)
e:\athena\inform\server\pfsynctransaction\release\pfxmlgateway.tli(16)</Location>
<Loged>0</Loged>
</PFError>
   at CISSynchAdapter.SynchOrchestration.SynchEngine.ExecuteCISSynch(SynchConfigItem synchConfigItem) in E:\CISNeptune\SourceCode\CISSynchAdapter\CISSynchOrchestration\SynchEngine.cs:line 304
   at CISSynchAdapter.Processor.CISSyncExecuter.ExecuteSync(String syncGuid) in E:\CISNeptune\SourceCode\CISSynchAdapter\CISSyncProcessor\CISSyncExecuter.cs:line 131

The failed transaction is not editable in CIS.

Similar errors are seen in the Inform and Inform Adapter event logs. Search for "0x80041c08", error will be found in InformAdapter.TransactionAdapter.WebService, InformAdapter.ServerAdapter.Webservice and Inform (PFError).

An Inform - uda error will also occur:

Event Type: Error
Event Source: InForm - uda
Event Category: None
Description:
The description for Event ID ( 16389 ) in Source ( InForm - uda ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Action: Executing SQL statement
Error: SQL Statement Error #1 State: NA000 Message: [Microsoft][ODBC driver for Oracle][Oracle]ORA-20001: Invalid Path Submitted to PF_ItemContext Table :74706.10752.6494.99275.0.6452
ORA-06512: at "DBA<TRIAL NAME>.TC_ITEMCONTEXT_ITEMPATHTRIGGER", line 42
ORA-04088: error during execution of trigger 'DBA<TRIAL NAME>.TC_ITEMCONTEXT_ITEMPATHTRIGGER'
CODE: -1
SQL: Insert into PF_ItemContext (CHAPTERINDEX, SUBJECTKEYTYPE, CONTEXTID, CHAPTERID, PAGEREVISIONNUMBER, SECTIONID, NOTDONE, PAGEINDEX, PAGEID, SETITEMORDER, ITEMID, STATE, SUBJECTKEYID, ITEMSETID) VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?).

 

 

Cause

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