OFSAA Infrastructure "Metadata" Screens Fail to Open with 'Unable to Communicate with Servlet' Error (Doc ID 1542688.1)

Last updated on OCTOBER 27, 2016

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)
Tomcat
Checked for relevance on 14-Jan-2015.

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) infrastructure 7.3 with a Tomcat 7 web server, when you try to open the "Metadata" screens (Metadata Browser, Metadata Restore, Metadata Archive, etc.), the screens do not load and the following errors appear in the Java console:

lstrProtocol http
lntPort 8080
Feb 11,13 09:13:50 : [NONE][ClientComm] Error while communicating with FIC Server
com.iflex.fic.exceptions.CommunicationException: [ClntComm] Unable to communicate with Servlet, reason:java.io.EOFException
    at com.iflex.fic.client.comm.ServletCommImpl.servletComm(ServletCommImpl.java:136)
    at com.iflex.fic.client.comm.ServletCommImpl.processRequest(ServletCommImpl.java:93)
    at com.iflex.fic.client.comm.ClientCommunication.requestService(ClientCommunication.java:319)
    at com.iflex.fic.i18n.message.client.MessageFramework.loadMessages(MessageFramework.java:104)
    at metadata.ui.common.ImportExportUtils.loadMessages(ImportExportUtils.java:1016)
    at metadata.ui.importer.ImportApplet.init(ImportApplet.java:142)
    at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

java.lang.RuntimeException: com.iflex.fic.exceptions.CommunicationException cannot be cast to com.iflex.fic.i18n.message.entity.MessageSet
    at com.iflex.fic.i18n.message.client.MessageFramework.loadMessages(MessageFramework.java:109)
    at metadata.ui.common.ImportExportUtils.loadMessages(ImportExportUtils.java:1016)
    at metadata.ui.importer.ImportApplet.init(ImportApplet.java:142)
    at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)


The errors prevent users from accessing the Metadata Archive and Restore screens while copying an Information Domain.

Steps to Reproduce:

  1. Log into OFSAA Infrastructure
  2. Go to Unified Metadata Manager
  3. Go to Metadata Restore/Archive > Archive Metadata

The screen does not load.  It remains blank.

Cause

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