Convergence Displays "Unknown Code ___ 255" When Attempting To Open Message

(Doc ID 1543056.1)

Last updated on APRIL 01, 2018

Applies to:

Oracle Communications Convergence - Version 2.0 to 3.0.1 [Release 2.0 to 3.0]
Oracle Communications Messaging Server - Version 7.0.0 to 8.0.1 [Release 7.0.0 to 8.0.0]
Information in this document applies to any platform.

Symptoms

When opening a specific mail message, Convergence displays a pop-up stating:

"Unknown code ___ 255"

Which can also be seen in this screen shot:


The body of the mail itself is not being displayed.

The issue can be reproduced with the following steps:

  1. Log in to Convergence,
  2. Select that one specific message,
  3. The pop-up appears

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms