Empty Bill Items (but Its Events Are Presented On Event Browser)
(Doc ID 1544068.1)
Last updated on MARCH 23, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.4.0.14.0 version, Customer Center
ACTUAL BEHAVIOR
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Even after the bill is processed, if you try to see the events through the item view on customer center, no events are displayed. However, if you go to Event Browser, it’s possible to see the events, and that they were correctly rated.
EXPECTED BEHAVIOR
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The events should be visible.
BUSINESS IMPACT
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Due to this issue, users cannot view the events for the bill generated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |