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Empty Bill Items (but Its Events Are Presented On Event Browser) (Doc ID 1544068.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.4.0.14.0 version, Customer Center

ACTUAL BEHAVIOR
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Even after the bill is processed, if you try to see the events through the item view on customer center, no events are displayed. However, if you go to Event Browser, it’s possible to see the events, and that they were correctly rated.

EXPECTED BEHAVIOR
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The events should be visible.


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot view the events for the bill generated.

Cause

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