Work Queue Task Assignment Rotation Problem (Doc ID 1544099.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv appears to no longer randomly assign tasks to selective work queues based on the work load as it use to. When we have a parent work queue set to "auto assign" and then multiple child work queues under it, the application use to assign tasks to different users based on the number of tasks in each child queue. This functionality no longer appears to work? It appears to pick the same individual's work queue every time you chose the parent queue when you assign the tasks.

Cause

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