MWM Orders Missing From ORS And Not Being Scheduled or Dispatched
(Doc ID 1544174.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Utilities Mobile Workforce Management - Version 1.4.5 to 1.5.0 [Release 1.4 to 1.5]Oracle Real-Time Scheduler - Version 1.12.0 to 1.13.0 [Release 1.12 to 1.13]
Information in this document applies to any platform.
Symptoms
***Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
MWM - Oracle Utilities Mobile Workforce Management
ORS - Oracle Real-Time Scheduler
There are ~300 orders in MWM that are not found in the ORS database. These orders are not getting assigned or dispatched. Dispatchers are manually dispatching these orders as a workaround. The logs do not indicate any crashes or disruptions to the running processes.
MWM and ORS orders were compared with the following SQL:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |