MWM Orders Missing From ORS And Not Being Scheduled or Dispatched (Doc ID 1544174.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.4.5 to 1.5.0 [Release 1.4 to 1.5]
Oracle Real-Time Scheduler - Version 1.12.0 to 1.13.0 [Release 1.12 to 1.13]
Information in this document applies to any platform.

Symptoms

Today, there are ~300 orders in MWM that are not found in the ORS database. These orders are not getting assigned or dispatched.  Dispatchers are manually dispatching these orders as a workaround. The logs do not indicate any crashes or disruptions to the running processes.

MWM and ORS orders were compared with the following SQL:

 

Cause

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