Single User Unable To Login From Multiple Workstations

(Doc ID 1544922.1)

Last updated on OCTOBER 03, 2017

Applies to:

Primavera Portfolio Management - Version 9.0SP1 and later
Information in this document applies to any platform.

Symptoms

When a specific User attempts to access the application, the following error occurs.

ERROR
-----------------------
Could not save UAA
USERID: 582
DEADLOCK DETECTED: True
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Lock request time out period exceeded.
The statement has been terminated.


Cause

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