When a Worklist Filter is Set with a Flexible Header Which is Part of Multiple Cartridges All the Orders Are Not Shown in Worklist (Doc ID 1546982.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.0.3 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

When a Worklist Filter is Set with a Flexible Header Which is Part of  Multiple Cartridges All the Orders Are Not Shown in Worklist

The customer having two cartridges i.e. QueryWorklistSampleOrder and QueryWorklistSampleBOrder with common field called code1.
The user create Orders with 2 cartridges and set Order worklist preference with common element code1 value.
Although condition matches  for 2 work order (one from QueryWorklistSampleOrder and another one from QueryWorklistSampleBOrder),
the user is able to see only one work order from QueryWorklistSampleOrder cartridge.

All orders should be displayed in worklist which satisfies the worklist preference condition regardless of the default cartridge versions.

Cause

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