Resource Tree Does Not Expand In P6 Web Access, getting ERROR: "Exception has Occurred"

(Doc ID 1547575.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2 SP1 and later
Information in this document applies to any platform.

Symptoms

On : Primavera P6 8.2 SP1 version, P6 Install, Upgrades, and Configuration

ACTUAL BEHAVIOR
---------------
Resource tree does not expand in P6 Web Access.

 

ERROR from P6 Web:
-------------------
"Exception has Occurred"

ERROR from P6WebAccess log:
---------------------------
- ERROR com.primavera.guisupport.resources.ResourcesDataLoader ?:?
com.primavera.PhoenixException: Row number is out of the range(2): 0

- ERROR com.primavera.bo.remotable.RemoteRequest ?:? Failed loading data for
web pm com.primavera.guisupport.resources.ResourcesDataLoade

- ERROR com.primavera.bo.remotable.RemoteLogger ?:? ResourcesApplet: com.primavera.pvapplets.tablesupport.controller.DefaultTableController @XXXXXXXXhttp://NN.NN.NN.NN Received exception on event com.primavera.bo.remoting.RemoteDataException Row number is out of the range(2)

 

EXPECTED BEHAVIOR
-----------------------
User should be able to expand the resource tree

STEPS
-----------------------
N/A

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot expand resource field

Cause

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