Attachments Not Found When Attempting To Access Them From Content Displayed Within InfoCenter (Doc ID 1548229.1)

Last updated on DECEMBER 29, 2016

Applies to:

Oracle Knowledge - Version 8.1.2.1 and later
Information in this document applies to any platform.

Symptoms

Attachments are not found when attempting to click through to them from content displayed within InfoCenter. Depending on the browser, an error similar to the following may be displayed: "Browser could not find myserver:8227", for the URL http://myserver:8227/resources/sites/DEMO/content/live/FAQ_O/0/FO1/en_US/time.pdf. Attempting to access the same attachment when viewing the content within InfoManager content preview works as expected.

Changes

This issue is most likely to be encountered where the InfoCenter instance has been deployed on a physically different server to the InfoManager instance.

Cause

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