Connection Orders Taking Long Time to Complete Due to Discount Sharing Groups.
(Doc ID 1548484.1)
Last updated on FEBRUARY 15, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]Information in this document applies to any platform.
Symptoms
If an account has more than 1000 subscription accounts and has a sharing group at account level, Connection order ( Creation of Account with a plan)is taking more than 30 Mins to complete in production and causing blocking sessions in database. It looks like opcode "PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY" taking 90% time on the order execution time.
Note:
Connection order means, customer is following a order to create a account which include many intermediate action Eg: Creating a balance monitor, Creating sharing group etc.
xaaaaaaw: 13.812721482 ...Enter
PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY (0x0)
xaaaaaaw: 632.751569149 ...Exit
PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY (0x0)
xaaaaaaw: 633.451897618 ...Enter
PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY (0x0)
xaaaaaax: 957.312313256 ...Exit
PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY (0x0)
xaaaaaax: 967.522295893 ...Enter
PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY (0x0)
xaaaaaax: 967.765181585 ...Exit
PCM_OP_SUBSCRIPTION_SHARING_GROUP_MODIFY (0x0)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |