When Logging Into P6.2.1 Through Citrix, Press Enter On Login Screen And No Other Windows Come Up. (Doc ID 1548949.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : Primavera 6.2.1 version, P6 Install, Upgrades, and Configuration

ACTUAL BEHAVIOR
---------------
When logging into P6.2.1 through Citrix, press enter on login screen and no further windows come up and nothing happens

Users cannot login to P6.2.1 unless they are granted All Resource Access in Global Security policy.

This behavior only happens with some users.


EXPECTED BEHAVIOR
-------------------
Users should be able to log into Primavera successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into Primavera via Citrix
  2. Press enter on the login screen, login screen disappears and no further windows are loaded
  3. No error was thrown either


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log into P6

Cause

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