Attempting To Run OPPM Utilities Fails: Error while trying to authenticate user (Doc ID 1549064.1)

Last updated on MARCH 08, 2017

Applies to:

Primavera Portfolio Management - Version 7.0 and later
Information in this document applies to any platform.
Currency Check complete on 12/15/2014

Symptoms

When attempting to run the Actions Queue Viewer, the following error occurs:

ERROR
-----------------------
==Prosight.log==
Error while trying to authonaticate user
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psObjectDoesNotExistException: Primavera Portfolio Management Context Object for ContextID: 02d5413d-6ab3-4951-b8fd-b7636123abd0:1 Does not exist
  at ProSight.Portfolios.BusinessLogic.TS.TransactionalScenarioInterface.psTransactionalScenarioInterface.handleException(Exception iEx, String iAddionalMsg)
  at ProSight.Portfolios.BusinessLogic.TS.TransactionalScenarioInterface.psTransactionalScenarioInterface.invokeTS(String className, String methodName, Object[] parameters, Int32 maxRetries, Int32 minRetryWait, psResultContainer containerToClean, Boolean iDisableTransaction)
  at ProSight.Portfolios.BusinessLogic.TS.TransactionalScenarioInterface.psTransactionalScenarioInterface.invokeTS(String className, String methodName, Object[] parameters, Int32 maxRetries, Int32 minRetryWait, psResultContainer containerToClean)
  at ProSight.Portfolios.BusinessLogic.TS.TransactionalScenarioInterface.psTSIUAA.getSSLMode(psResultContainer oResults)
  at ProSight.Portfolios.Application.Infrastructure.psLoginWindow.authenticate()
&lt/Exception&gt

==Application Event Log==
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to log into Actions Queue Viewer (or another PPM utility) using the PPM Admin account
2. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, we cannot see what actions are in the queue.

Cause

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