OFSAA Infrastructure "Metadata" Screens Fail to Open with 'Unable to Communicate with Servlet' Error (Doc ID 1550906.1)

Last updated on JUNE 15, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3.2 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

On OFSAAI 7.3.2, when attempting to navigate to the Restore Metadata screen in using Weblogic, the following error occurs in the Java Console:

ERROR

[LOG] Starting up.....
lstrProtocol http
lntPort 8001
May 3,13 12:37:41 : [NONE][ClientComm] Error while communicating with FIC Server
com.iflex.fic.exceptions.CommunicationException: [ClntComm] Unable to communicate with Servlet, reason:java.net.ConnectException: Connection refused: connect
at com.iflex.fic.client.comm.ServletCommImpl.servletComm(ServletCommImpl.java:136)
at com.iflex.fic.client.comm.ServletCommImpl.processRequest(ServletCommImpl.java:93)
at com.iflex.fic.client.comm.ClientCommunication.requestService(ClientCommunication.java:319)
at com.iflex.fic.i18n.message.client.MessageFramework.loadMessages(MessageFramework.java:104)
at metadata.ui.common.ImportExportUtils.loadMessages(ImportExportUtils.java:1016)
at metadata.ui.importer.ImportApplet.init(ImportApplet.java:142)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

java.lang.RuntimeException: com.iflex.fic.exceptions.CommunicationException cannot be cast to com.iflex.fic.i18n.message.entity.MessageSet
at com.iflex.fic.i18n.message.client.MessageFramework.loadMessages(MessageFramework.java:109)
at metadata.ui.common.ImportExportUtils.loadMessages(ImportExportUtils.java:1016)
at metadata.ui.importer.ImportApplet.init(ImportApplet.java:142)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

This does not occur on other instances using same Web Server.

The issue can be reproduced at will with the following steps:

1. Log in to OFSAA
2. Metadata Restore/Archive -> Restore Metadata
==> No screen comes up
Webserver being used in Weblogic

Cause

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