Errors 'error_-1' and 'aProductNameID.length' in Product Browser (Doc ID 1550947.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

On the Product Browser (Case Actions > New Case menu >> Select button), when user enters '%' to the Ingredient field and tab out, the Ingredients names are listed in the Ingredient column. 

When user clicks some Ingredient names, the following error messages are shown with pop-up windows.

Operation:
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1) On the Case Actions > New Case menu screen, click [Select] button at the Product field.
2) Put '%' to the [Ingredient] field and tab out.
3) Click the Ingredient name which corresponding Product Family is not in the set Product Restriction of the User Group for the user.

1st Pop-up Window:
--------------------------------------------------------------
error_-1
--------------------------------------------------------------
2nd Pop-up Window after clicked [OK] for the 1st pop-up:
--------------------------------------------------------------
An error has occurred in the script on this page.
Line: 618
Char: 5
Error: 'aProductNameID.length' is null or not an object
Code: 0
URL: http://<machine>:8083/Lookup/ProductLookup.asp?
DSPLYLNG=1&search_drug_code=&search_trade_name&se
--------------------------------------------------------------

Cause

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