Event Adjustments Are Taking Time To Process (Doc ID 1552364.1)

Last updated on MAY 20, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

In our performance test environment we have an account which has 84k sub accounts (payable). The event adjustment takes time (nearly 5 mins) when an event level adjustment is made for a sub account under a given bill using customer center.

Steps to Reproduce
1. Create a parent account with 84k Sub-accounts (each sub account can have two services and two recurring charges) - parent account pays for its charges and sub-accounts pays for its charges - no sharing of charges.
2. Generate bills for parent and sub-accounts.
3. Apply an event adjustment by selecting a particular sub-accounts bill (a specific charge under account), it takes around 5 minutes to create the adjustment.

Cause

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