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CCB, ETPM, BI, and RMB Installation Options - Framework Tab Installed Products Is Not Correct (Doc ID 1552656.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Oracle Public Sector Revenue Management - Version and later
Oracle Utilities Business Intelligence - Version DNU2.2.1 and later
Oracle Financial Services Revenue Management and Billing - Version DNU2.2.0 and later
Information in this document applies to any platform.


**Disclaimer:** This KM article may include the following abbreviations:

OUAF/FW - Oracle Utilities Framework

CCB - Oracle Utilities Customer Care and Billing

ETM/ETPM - Oracle Enterprise Taxation and Policy Management

BIP - BI Publisher/Business Intelligence Publisher

RMB/ORMB - Oracle Revenue Management and Billing

DB - Database

SP - Service Pack

In the following example the customer applied CCB V2.3.1 SP6 & FW V2.2.0 SP16. The solution also applies to previous versions. However, in this example the program CDXPatch.exe has been updated to include a "-k" parameter (Only to Re-Apply Service Pack Patches). If you are working with a previous version of CDXPatch.exe, please try rerunning the DB install.

BTW: This new version of CDXPatch.exe has to be run via command line. Be sure to follow directions in document Database_Service_Pack_Install.doc included with Service Packs greater than CCB V2.3.1 SP6 & FW V2.2.0 SP16.

Customer Question:

We have installed CCB V2.3.1 SP6 & FW V2.2.0 SP16. However, when we look at the Installation Options Options - Framework tab "Installed Products", it says that the environment has CCB V2.3.1 SP4. It shows the correct patch level for Framework.


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