Business Operations Center Does Not Show Invoice Totals In Revenue Assurance Panel (Doc ID 1553285.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.1.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

When looking at the revenue assurance data, the invoice section always shows zero for the total. By updating record (/process_audit/billing) we can get it to populate the field.
However in normal out of box operations the field is not populated. This represents an issue to the customer where the billing amount shows a correct value but the invoiced amount shows zero.
The status = "successful" is correct, the number of invoices is populated correctly however the totals are not populated (dollar amount).

Cause

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