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What Information Should Be Collected for Zebra Label Printing Issues in RWMS? (Doc ID 1553454.1)

Last updated on APRIL 13, 2021

Applies to:

Oracle Retail Warehouse Management System - Version 13.2 and later
Information in this document applies to any platform.


In Oracle Retail Warehouse Management System, label printing is done using the third party software - Zebra Enterprise Connector (ZEC).  The Technical Brief <Document 1291263.1> - Oracle Retail Warehouse Management System Label Printing Support and Implementation Overview, describes the technical approach for integrating the Zebra label and printing solution with the RWMS BI Publisher reporting subsystem.  However, due to different errors, issues may be encountered while trying to print labels.

What data does Retail Support need to collect in order to analyze the issue and help resolve it?


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