Error - Primavera P6 Professional R8.2 Has Stopped Working "Exception in module PM.exe at 001C4F0F BootStrap file not found" (Doc ID 1553646.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 21-OCT-2014***

Symptoms

When attempting to log in P6 Professional OR use the database configuration utility, the following error occurs:

ERROR
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Error - Primavera P6 Professional R8.2 has stopped working - Exception in module PM.exe at 001C4F0F BootStrap file not found.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot login to P6 Professional.

Cause

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