Issue With Product End Date Not Visible Through Customer Center After Product Activation (Doc ID 1554683.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

In Customer Center when an end date is set to a particular day at the purchase of a product (product initially purchased with status Inactive), the end date is displayed as "Never" after product activation.

This is just a display problem on Customer Center. The schedule action is created, and executed at the end date set during the purchase.

1. Create Account and while purchasing product set product status as inactive.
2. Activate the product and set validity dates (cycle_end_t and usage_end_t)
   - Set validity, i.e. set Cycle_end_t = Usage_End_t = < some date, e.g. 18-Oct-13
   - Activate the status of product (PCM_OP_SUBSCRIPTION_SET_PRODUCT_STATUS)
3. When you re-open account or do refresh, Customer Center doesn’t display the end_dates for cycle and usage, whereas, in /purchased_products the cycle_end_t and usage_end_t is set properly.

Cause

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