The CCB-MDM Integration Error Handling Service Failes with Primary Key Violation (Doc ID 1554722.1)

Last updated on AUGUST 21, 2015

Applies to:

Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and later
Information in this document applies to any platform.

Symptoms

When a technical or internal business exception is encountered by the CCB-MDM integration product, the error is persisted to the INTEGRATION_ERROR_STORE table, which is then used by the INTEGRATION_ERROR_LOOKUP table to help highlight and deal with these exceptions.  During the persisting of error messages to the INTEGRATION_ERROR_STORE table, the insert fails due to a primary key constraint - which is detailed in the integration layer log file:

The above error message will be a result of the excpetion shown in Enterprise Manager for the ErrorHandling composite, in the Invoke_InsertIntoTable activity.  

Cause

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