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Site Assets Do Not Display in BCC Site Administration and Logs Contain Error: java.lang.NullPointerException at atg.web.viewmapping.SyntheticPropertyUtils.getItemDescriptor (Doc ID 1554857.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Oracle Commerce Merchandising - Version 10.2 and later
Information in this document applies to any platform.

Symptoms

In the BCC, when viewing a site asset, a blank display is shown in the right hand pane where the site details would be expected to be displayed. For example:

 

An error is also reported in the logs:

2013-05-15 06:52:12,458 ERROR [STDERR] (http-0.0.0.0-8280-2) java.lang.NullPointerException
2013-05-15 06:52:12,459 ERROR [STDERR] (http-0.0.0.0-8280-2) at atg.web.viewmapping.SyntheticPropertyUtils.getItemDescriptor(SyntheticPropertyUtils.java:284)
2013-05-15 06:52:12,459 ERROR [STDERR] (http-0.0.0.0-8280-2) at atg.web.viewmapping.SyntheticPropertyUtils.createSyntheticPropertyDescriptor(SyntheticPropertyUtils.java:232)
2013-05-15 06:52:12,459 ERROR [STDERR] (http-0.0.0.0-8280-2) at atg.web.viewmapping.MappedSyntheticPropertyView.createSyntheticDescriptor(MappedSyntheticPropertyView.java:107)
2013-05-15 06:52:12,459 ERROR [STDERR] (http-0.0.0.0-8280-2) at atg.web.viewmapping.MappedSyntheticPropertyView.getPropertyDescriptor(MappedSyntheticPropertyView.java:85)
2013-05-15 06:52:12,459 ERROR [STDERR] (http-0.0.0.0-8280-2) at atg.remote.assetmanager.editor.service.TabPropertyFilter.getDescriptorFromPropertyMappings(TabPropertyFilter.java:635)
...

 

Note that there are other symptoms associated with this issue. See also <Document 2021581.1> - Change Password Option Is Not Available When Viewing External Users In BCC.

 

Cause

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In this Document
Symptoms
Cause
 Migration to 10.2 From Previous Version
 Clean Install of Oracle Commerce 10.2 or Later
Solution
 1. Reassemble your BCC application and include the Preview layer
 2. Restore non-preview data in the ViewMappingRepository
References


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