Visualizer Fails When Connecting To SQL Server Database And Logs The Following Error: "System.Exception: Unable to configure Bootstrap file for P6Viewer" (Doc ID 1554932.1)

Last updated on JANUARY 04, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

Connecting to a SQL Database, when launching Visualizer from the tools menu within P6 Professional or as a standalone application the following error occurs:

ERROR
-----------------------
"Unable to connect to the database. Please run the database configuration tool or contact your administrator".

Visualizer Log reports following error:

ERROR
-----------------------
TIMESTAMP Critical General, OpenSession Exception occurred: System.Exception: Unable to configure Bootstrap file for P6Viewer.
  at Primavera.API.ApplicationSession.ReConfigureBootstrapForVisualizer(String alias)
  at Primavera.API.ApplicationSession.createAndSetupDatabase()
  at Primavera.API.ApplicationSession.AuthenticateUser(String anAlias, String appUserName, String appPassword)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to a SQL Database over a Named Instance
2. Launch the Visualizer application
3. Note the error which occurs.

Cause

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