OSM Creating Multi Instances Of Element That Is Defined 0..1 When Processing Amendment (Doc ID 1556837.1)

Last updated on JULY 05, 2013

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.2.2 [Release 7.0.0 to 7.2.2]
Information in this document applies to any platform.

Symptoms

When a revision order is fired we see the following exceptions in the logs:

<23-Nov-2012 10:38:12,636 IST PM> <ERROR> <automation.AutomationDispatcher> <ExecuteThread: '14' for queue: 'oms.automation'> <Failed to execute plugin[/automation/plugin/internal/task/CommunicationsSalesOrderFulfillmentPIP/1.0.0/ProvisionOrderSIEntryPointTask/do_redo_undo] due to com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Max instance check failedToo many instances for node[/ControlData/Functions/ProvisionOrderFunction/orderItem/orderItemRef/StatusDescription] on orderId[844]. Max instances allowed[1]>

 

Cause

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