My Oracle Support Banner

Service Request Search For PSR Orders Showing Wrong Information in the Customer Tab (Doc ID 1557687.1)

Last updated on OCTOBER 23, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Problem Description:
==============

Service Request Search results window for PSR showing wrong Customer data in the Customer Tab.

Sample screen shot of the problem:

 


BUSINESS IMPACT:
=============
Wrong information presented to users.
.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.