MATCHING ISSUE WITH OVERPAYMENT (Doc ID 1558106.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Goal

Problem Description
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Overpayment SA FTs are not matched in match events. No base plug-in seem to be available to match the payment transferred to an overpayment SA with the corresponding debit adjustment used to transfer the credit to other SAs.

This causes the payment with an overpayment SA FT to be highlighted (in red) in Control Central – Bill/Payment Tree since the payment FT is always unmatched.

Solution

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