CustomerCare Portal Fails to Load with a Java.io.FileNotFoundException (Doc ID 1559015.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version 5.0.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Communications Network Charging and Control (OCNCC/NCC), version 5.0.0.0.

When attempting to access the Customer Care Portal (CCP) using an URL like http://<SMS address>/ccp/index.html, after a successful authentication, the CCP fails to load with the following Java exception :

Cause

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