Disconnect a Product Using XML API and Receive Error Code 30971: Disconnect reason is required.

(Doc ID 1559146.1)

Last updated on JULY 01, 2013

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

While executing the createOrderByValueRequest XML API to create a disconnect 'PSR' order for a PREMISE product, the API returns the following error; however, there is no existing field in API to pass disconnect reason at service item level.

 

Cause

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