My Oracle Support Banner

Disconnect a Product Using XML API and Receive Error Code 30971: Disconnect reason is required. (Doc ID 1559146.1)

Last updated on JULY 01, 2013

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


While executing the createOrderByValueRequest XML API to create a disconnect 'PSR' order for a PREMISE product, the API returns the following error; however, there is no existing field in API to pass disconnect reason at service item level.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.