Charges Showing Under Different Bill Item Charges Description Level In BRM Customer Center (Doc ID 1559479.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Symptoms

This issue occurs randomly for all accounts since last 6 months that the Cycle Forward Arrear fee appears under a different bill item charge description each month in Customer Center.

Steps to reproduce the issue:
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1. Pricing config:
    Create product with service /service/ip with event cycle_forward_arrear charges - 0. Add this into a deal
    Account level product with event cycle_forward_arrear charges - 300, Add this into a deal
    Dummy plan for /serice/ip with  no-deal
    Move the plan into CSR and commit this into database.

2. Modify config_item_tags.xml file (add the below) and load config_item_tags.xml and config_item_types.xml
    <ItemTagElement>
         <ItemTag>cycle_forward_arrear</ItemTag>
        <EventType>/event/billing/product/fee/cycle/cycle_forward_arrear</EventType>
         <ServiceType>/account</ServiceType>
    </ItemTagElement>

     Commands :
     load_config_item_tags -v
     load_config_item_types -v

3. Restart cm.

4. Now create the account in Customer Center and purchase  first - service product   second - account product

5. Advance to the next cycle and bill it.

6. Go to 'Balance' Tab and check the Bill Details 300 account level charges will be shown under /service/ip which is wrong.

This issue is random, so try to bill it for 8 to 10 times and check each bill details, you can find this issue in one/two cases.

Changes

Cause

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