Charges Showing Under Different Bill Item Charges Description Level In BRM Customer Center
(Doc ID 1559479.1)
Last updated on FEBRUARY 14, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
This issue occurs randomly for all accounts since last 6 months that the Cycle Forward Arrear fee appears under a different bill item charge description each month in Customer Center.
Steps to reproduce the issue:
1. Pricing config:
Create product with service /service/ip with event cycle_forward_arrear charges - 0. Add this into a deal
Account level product with event cycle_forward_arrear charges - 300, Add this into a deal
Dummy plan for /serice/ip with no-deal
Move the plan into CSR and commit this into database.
2. Modify config_item_tags.xml file (add the below) and load config_item_tags.xml and config_item_types.xml
3. Restart cm.
4. Now create the account in Customer Center and purchase first - service product second - account product
5. Advance to the next cycle and bill it.
6. Go to 'Balance' Tab and check the Bill Details 300 account level charges will be shown under /service/ip which is wrong.
This issue is random, so try to bill it for 8 to 10 times and check each bill details, you can find this issue in one/two cases.
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