Users Are Reporting Empty Mailbox After A Mailserver Reboot (Doc ID 1559818.1)

Last updated on JUNE 11, 2013

Applies to:

Oracle Communications Messaging Server - Version 7.0.0 to 7.0.4 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

The mboxlist directory is located on a file system local to the message store system. The message store partitions are mounted from an NFS server. After a reboot, the partitions were accidentally not mounted.

The mount point directory had ownership/permission such that the store was able to create the =user and the various sub-directories. Subsequent delivery/access created new folders. But the folder still existed in folder.db, so the next UID number was used when creating the new store.idx files. When the problem was finally noticed, the sysadmin shut down the Messaging Server, moved the new/accidental partition data out of the way, mounted the correct partitions, started up messaging server, then used the "deliver" command to reinsert the messages which had been delivered while the partitions were not properly mounted.

At this point, some users were all set, but some others reported that their inbox and folders were empty and mail was missing. The sysadmin investigated and saw the "missing" .msg files still existed in the partition, but a short time later they were gone (impurge had cleared them out because a reconstruct -r was run on the effected users).

Cause

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