P6 Professional Login Fails With Error: "Bad Public User Name or Password. Database Server Error: ORA-12518: TNS:listener could not hand off client connection" (Doc ID 1560211.1)

Last updated on MARCH 29, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 7.0 and later
Primavera P6 Professional Project Management - Version 8.2.2.0 to 8.2.2.0 [Release 8.2]
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 connected to an Oracle XE database, get initially prompted with an "unable to connect to database message".

After re-configuring the database alias, the following error occurs.

ERROR
-----------------------
"Bad public user name or password. Database Server Error: ORA-12518: TNS:listener could not hand off client connection"


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Launch P6 and provide login credentials.
2. Attempt to configure the database connection...error is returned.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms