Users Do Not Receive Approval Email Notification On Some Changes (Illegal whitespace in address) (Doc ID 1561547.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

Users are not receiving email notifications

ERROR IN LOG FILE
----------------------
Exception while sending email. Reason: Email send failed. Email details:
Subject: ACTION REQUIRED: Your approval is required for xxxx
Recipients: ["Last, First (FirstL)"]
Actual Exception: Illegal whitespace in address
java.lang.Exception: Email send failed.

FACTS
--------
- No white space or special characters used in email addresses

WHAT IS WORKING
---------------------
- Using send function in Web/Java client and the users receive email notification
- Does not happen with all Changes

STEPS
-------
1. Route Change to Review status

2. Add approvers

 



Cause

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