Write-Off Agency Referral Creates Orphan Referral Record When No Active Agency Exists (Doc ID 1562038.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

When running WET batch to trigger a Collection Agency Referral, if no active agency exists, CCB will continue to create an agency referral record with no collection agency specified. This results in an orphan record as the record cannot be updated or deleted since it fails the base validation rule that a collectoin agency is required for an agency referral record.

Cause

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