CIS 4.5/4.6 - "There was a Problem Trying to Retrieve Mappings for Trial: <trialname>" Error

(Doc ID 1564164.1)

Last updated on JULY 23, 2014

Applies to:

Oracle Health Sciences CIS - Version 4.5.1.2 and later
Information in this document applies to any platform.

Symptoms

When creating a new synchronization, CIS returns an error when trying to fetch the mappings ("There was a problem trying to retrieve mappings for trial: <trialname>" error).  The error in the Inform Adapter server event log is an Http 404 error (not found)

Cause

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