Problem While Printing Mail in Convergence When Using Internet Explorer 9 (Doc ID 1564351.1)

Last updated on MARCH 11, 2019

Applies to:

Symptoms

With Convergence 2, starting with patch-06 and using the Microsoft Internet Explorer 9 (IE9) browser, when printing a mail message, it prints a one page document to 3 pages, as follows:

• page 1 - the header of the mail,
• page 2 - the body of the mail, and
• page 3 - an empty page.

The expectation is that if it fits on one page, it should be printed on one page.

The issue can be reproduced with the following steps:

1. login to convergence using IE9
2. click any large email that fits on one page; hit the print button.
3. It will pop-up the print window,
   but prints a one page document to 3 pages.

Due to this issue, users will use more paper.

Changes

Cause

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