$0 Payment Creates Event, But Not Item In 7.4PS17 (Doc ID 1564504.1)

Last updated on JULY 24, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Oracle Solaris on SPARC (32-bit)

Symptoms

The user has a custom payment process where occasionally an incoming payment is converted fully or partially into a non-currency resource. In those cases a payment is made in the amount of the difference, which is often $0.

Prior to installing 7.4PS17, this was working fine. Both the event and an item were created and the payment could be tracked by the P1-XXX item number. After 7.4PS17, the $0 payments would create the event, but the item is not created. This means tracking the payment using the item number is not possible and that the payment doesn't show up in Customer Center.

The business wants to have these $0 payments in the system to track along with the conversion to a non-currency resource as part of their process. The custom process mimics Payment Tool to make payments: PYMT_SELECT feeds into PYMT_VALIDATE which feeds PYMT_COLLECT. In the case of a $0 payment, it needs to be treated just like any other payments.

Cause

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