Not Able To Complete Orders With Two Versions Of Cartridges Deployed

(Doc ID 1564609.1)

Last updated on DECEMBER 09, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.2 and later
Information in this document applies to any platform.
Checked currency on 17-Dec-2014


When two versions of the same cartridge are used, an order is getting stuck with the following exceptions in the logs:

<Error> <oms> <osm72_m1> <ExecuteThread: '19' for queue: 'oms.automation'> <oms-automation> <BEA1-76D42358CF397D7A53D1> <0000JxWhO_bEsHxLkAc9yZ1HkeF20001Hg> <1371717077354> <BEA-000000> <message.ClusterMessageHandlerBean: Failed to process cluster request due to ClusterRequestContext = NULL>


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms