OSM 7.2 Installer Unable To Instantiate GUI (Doc ID 1564862.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer can launch OSM 7.0.3 graphical installers (and X based apps, as xclock, xcalc) in X forwarding mode and in the local VNC servers but, in the same environments, the customer gets this error when trying OSM 7.2.0 (.1, .2, .3) installers:

The uninstaller is unable to run in graphical mode. Try running the uninstaller with the -console or -silent flag.

"-console" option does not provide a full installation process as, for example, Middleware installer does. InstallShield directory being deleted seems to make no difference or using another user (full installation log is attached as el_error.txt). I have tried "export AWT_TOOLKIT=MToolkit", xhost + for remote access, with no results.

For additional details, these servers show this information:

SunOS turner 5.10 Generic_147440-19 sun4v sparc SUNW,SPARC-Enterprise-T1000

Oracle Solaris 10 8/11 s10s_u10wos_17b SPARC
Copyright (c) 1983, 2011, Oracle and/or its affiliates. All rights reserved.
Assembled 23 August 2011

Xvnc Free Edition 4.1.3
Copyright (C) 2002-2008 RealVNC Ltd.
See http://www.realvnc.com for information on VNC.
Underlying X server release 10300000, Sun Microsystems, Inc.

(env, prtdiag, showrev -a, pkginfo -l and release outputs are also attached)

Particularly, this happens on customer servers, but not on every Solaris server.

Platform details :
OSM version : 7.2 GA
OS : SunOS sparc 5.10 64 bit.
Desktop : Oracle Enterprise Linux

Error message :
The uninstaller is unable to run in graphical mode. Try running the uninstaller with the -console or -silent flag.

 

Cause

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