Last updated on SEPTEMBER 01, 2016
Applies to:
Oracle Communications Order and Service Management - Version 7.2.0 and laterInformation in this document applies to any platform.
Symptoms
Customer can launch OSM 7.0.3 graphical installers (and X based apps, as xclock, xcalc) in X forwarding mode and in the local VNC servers but, in the same environments, the customer gets this error when trying OSM 7.2.0 (.1, .2, .3) installers:
The uninstaller is unable to run in graphical mode. Try running the uninstaller with the -console or -silent flag.
"-console" option does not provide a full installation process as, for example, Middleware installer does. InstallShield directory being deleted seems to make no difference or using another user (full installation log is attached as el_error.txt). I have tried "export AWT_TOOLKIT=MToolkit", xhost + for remote access, with no results.
For additional details, these servers show this information:
Oracle Solaris 10 8/11 s10s_u10wos_17b SPARC
Copyright (c) 1983, 2011, Oracle and/or its affiliates. All rights reserved.
Assembled 23 August 2011
Xvnc Free Edition 4.1.3
Copyright (C) 2002-2008 RealVNC Ltd.
See http://www.realvnc.com for information on VNC.
Underlying X server release 10300000, Sun Microsystems, Inc.
(env, prtdiag, showrev -a, pkginfo -l and release outputs are also attached)
Particularly, this happens on customer servers, but not on every Solaris server.
Platform details :
OSM version : 7.2 GA
OS : SunOS sparc 5.10 64 bit.
Desktop : Oracle Enterprise Linux
Error message :
The uninstaller is unable to run in graphical mode. Try running the uninstaller with the -console or -silent flag.
Cause
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