Unable To Process a Price Event Due to Data Being Locked By Another Price Event (Doc ID 1565015.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Price Management - Version 13.2.5 and later
Information in this document applies to any platform.

Symptoms

When trying to approve a new simple promotion in Retail Price Management (RPM), the promotion turns to 'Worksheet' status and fails with the following error:

 
Steps to Reproduce:

1. Create new simple promo component.
2. Choose an item and apply to two locations.
3. Choose Change Type = Percent Off, fill Change Percent, set Apply To = Regular Only.
4. Try to approve the promotion.  Observe the alert with locking problem reported.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms