BCC is Slow Due to PreviewCallback or ProxyCallback

(Doc ID 1566627.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Platform - Version 9.1 and later
Oracle Commerce Merchandising - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

BCC is slow or hanging with threads in the thread dumps like:

Additionally, some threads may get "Transaction is not active" errors or other related errors with a similar stack trace.

Note that in ATG 10 and later, PreviewCallback.intercept() in this stack trace was changed to ProxyCallback.intercept(), so that would be seen instead.

Changes

Preview was enabled or liveconfig was enabled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms