SerialGenRequestServices Stopped Working - Waiting On Asynchronous Callback (Doc ID 1567664.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle Pedigree and Serialization Manager - Version 1.1.1.0.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit the Serial Generation request through the user interface, it remains in Status of "Generation Submitted" and when you drill down to the flow trace for the instance of the SerialGenerationRequestProcessing request, the following message can be seen. This occurs after refreshing the instance from production.

ERROR
-----------------------
Waiting for "processSerialGenerationRequestAsyncResponse" from "SerialGenRequestServices" . Asynchronous callback.


STEPS
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The issue can be reproduced at will with the following steps:
1. Submit the request to generate serial numbers.
2.The request does not complete


Cause

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