Demantra 12.2.1 Install Errors with "Failed to retrieve database version details" (Doc ID 1567783.1)

Last updated on MARCH 26, 2014

Applies to:

Oracle Demantra Advanced Forecasting and Demand Modeling - Version 12.2 and later
Information in this document applies to any platform.

Symptoms



Customer is trying to install 12.2.1 on a 11.1.0.7 database on a 64 bit Windows machine with a Oracle client of 11.2.0.1 32 bit client.

They are running the installer with a user created that has SYS user privileges

This is also validated in the install logs

 

2013-06-27 11:56:05,079 [DEBUG] - Check if 'system' has SYSDBA privileges.

2013-06-27 11:56:05,079 [DEBUG] - Executing: cmd.exe /c echo quit; | "E:\app\applpoc\product\11.2.0\dbhome_2\bin\sqlplus.exe" -L system/*******@xxxxxx.com as SYSDBA

2013-06-27 11:56:05,266 [DEBUG] - STDOUT>

2013-06-27 11:56:05,266 [DEBUG] - STDOUT> SQL*Plus: Release 11.2.0.1.0 Production on Thu Jun 27 11:56:05 2013

2013-06-27 11:56:05,266 [DEBUG] - STDOUT>

2013-06-27 11:56:05,266 [DEBUG] - STDOUT> Copyright (c) 1982, 2010, Oracle.  All rights reserved.

2013-06-27 11:56:05,266 [DEBUG] - STDOUT>

2013-06-27 11:56:05,344 [DEBUG] - STDOUT>

2013-06-27 11:56:05,344 [DEBUG] - STDOUT> Connected to:

2013-06-27 11:56:05,344 [DEBUG] - STDOUT> Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - Production

2013-06-27 11:56:05,344 [DEBUG] - STDOUT> With the Partitioning, OLAP, Data Mining and Real Application Testing options

2013-06-27 11:56:05,344 [DEBUG] - STDOUT>

2013-06-27 11:56:05,360 [DEBUG] - STDOUT> SQL> Disconnected from Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - Production

2013-06-27 11:56:05,360 [DEBUG] - STDOUT> With the Partitioning, OLAP, Data Mining and Real Application Testing options

2013-06-27 11:56:05,360 [DEBUG] - User system has SYSDBA privileges.



However they get the following message on the front end on the installer

Failed to retrieve database version details

The Install logs shows

2013-06-27 11:56:05,407 ERROR - Failed to create administrator connection to the database. Connection URL: jdbc:oracle:thin:@xxxxxxx:1234:SID, DBA username: system, DBA password: *******

java.sql.SQLException: ORA-01017: invalid username/password; logon denied
 

      at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:112)

      at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:331)

      at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:283)

      at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:278)

    

With the same DB credentials they were able to run a 7314 installer on the same box


Customer tried to use DB client 11.1.0.7 to match with the DB server. But that did not help resolve the issue either


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms