Publisher Reporting 'LU.45:Could Not Create Object' When Saving to IStream DM Server Following an Upgrade. (Doc ID 1568394.1)

Last updated on FEBRUARY 24, 2017

Applies to:

Oracle Insurance Istream - Version DNU6.3 and later
Information in this document applies to any platform.

Symptoms

On : 6.3 version, IStream Publisher

When Publisher attempts to add documents to the IStream DM Server, the following error occurs.

ERROR
-----------------------
LLIOException: Could not write bytes to socket
CalligoDMSException: LU.45:Could not create object
CalligoDMSException: FU.14:Could not obtain more information about object (-2000,0) due to: ApiError: ErrorMsg: Status: Could not get results.

If the user attempt to add folders/ documents to the IStream DM Server via the web browser, they would receive a 'Server did not respond' message

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Confirm the LL services are running.
2. Launch browser and login to IStream DM Server.
3. Attempt to add a folder or document.




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms