Events Status Changed From Busy To Tentative When Using mailAlternateAddress Or mailEquivalentAddress With Outlook Connector Profile (Doc ID 1569139.1)

Last updated on JULY 19, 2013

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

When using Outlook Connector 8, if the user changes the Outlook Connector profile to use the mailEquivalentAddress or mailAlternateAddress, Events created when Outlook Connector was using the original mail address will have their status changed from Accepted to Tentative after syncing Outlook Connector with Calendar Server. 

For Example:

1.  UserA sets Outlook Connector profile E-Mail Address to mail address.
2.  UserA has created some normal events, shows as "Busy".
3.  UserA has also created meetings inviting UserB, UserC and shows as "Busy"

Now, Synchronize the calendar and checked the Free/Busy, it shows "Busy" for normal events and meetings.

4.  UserA set his Outlook Connector profile E-Mail Address to mailequivalent address.
5.  Open outlook and synchronize the calendar.

Result:  Normal events Free/Busy status still shows as "Busy".  But meetings Free/Busy status gets change to "Tentative".
This is because UserA (Organizer) also becomes the invitee for that meeting due to change in email address and so, Free/Busy shows as "Tentative".

Changes

Outlook Connector profile is configured to use the "mail" attribute value from the user's LDAP entry.  Profile is changed to use the mailEquivalentAddress or mailAlternateAddress value from the user'ss LDAP entry, and the Outlook Connector is re-synced with the Calendar Server.

Cause

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