Problem In Deploying Customer Center Through Apache Tomcat (Doc ID 1569764.1)

Last updated on FEBRUARY 10, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Goal

The below steps were followed to deploy Customer Center using tomcat-apache:

Made sure to install Customer Center at the location C:\Program Files\Apache Group\Tomcat 5.xx\webapps\ROOT\customercenter and give the URL as http://USERNAME :Connection port number /customercenter{USERNAME : }

1.Start the tomcat server from Start-->Programs-->ApacheTomcat-->start tomcat
2.Open internet explorer
3.Give http://USERNAME:Connection port number /customercenter in the Address bar of Internet Explorer.
4.Click on CustomerCenter_en.jnlp in the directory (C:\Program Files\Apache Group\Tomcat 5.xx\webapps\ROOT\customercenter)
5.Login and launch the Customer Center

But customer details are not getting displayed on Customer Center screen.

Tried this on apache-tomcat-6.0.37 and apache-tomcat-7.0.37 but it is giving same problem for both versions.
 

Solution

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