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Siebel/iConnect integration error: SBL-DAT-00247: An Error Has Occurred Retrieving The Multi Valued Group Object For Field - 'InQuira Solution Id' , ''InQuira Answers Name' And ''InQuira SR Resolution Id' (Doc ID 1570703.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Knowledge - Version 8.5.1 and later
Information in this document applies to any platform.

Symptoms

After integrating Oracle Knowledge with Siebel the following exceptions may be observed in the Siebel Server log:

SBL-DAT-00247: An error has occurred retrieving the multi valued group object for field 'InQuira Solution Id' .
SBL-DAT-00398: Field 'InQuira Solution Id' does not exist in definition for business component 'Service Request'.
(Symbolic URL: InQuiraSRSearchPage) to retrieve field 'InQuira Solution Id' from buscomp 'Service Request', the error message is 'Field 'InQuira Solution Id' does not exist in definition for business component 'Service Request'.

SBL-DAT-00247: An error has occurred retrieving the multi valued group object for field 'InQuira Answers Name' .
SBL-DAT-00398: Field 'InQuira Answers Name' does not exist in definition for business component 'Service Request'.
(Symbolic URL: InQuiraSRSearchPage) to retrieve field 'InQuira Answers Name' from buscomp 'Service Request', the error message is 'Field 'InQuira Answers Name' does not exist in definition for business component 'Service Request'.

SBL-DAT-00247: An error has occurred retrieving the multi valued group object for field 'InQuira SR Resolution Id' .
SBL-DAT-00398: Field 'InQuira SR Resolution Id' does not exist in definition for business component 'Service Request'.
(Symbolic URL: InQuiraSRSearchPage) to retrieve field 'InQuira SR Resolution Id' from buscomp 'Service Request', the error message is 'Field 'InQuira SR Resolution Id' does not exist in definition for business component 'Service Request'.

Or

ProcessRequest ProcessRequestError 1 00000459559b12d8:0 2015-07-08 11:26:00 (Symbolic URL: InQuiraSRSearchPage) to retrieve field 'InQuira Solution Id' from buscomp 'Service Request', the error message is 'Field 'InQuira Solution Id' does not exist in definition for business component 'Service Request'.

Please ask your systems administrator to check your application configuration.(SBL-DAT-00398)'
ProcessRequest ProcessRequestError 1 00000459559b12d8:0 2015-07-08 11:26:00 (Symbolic URL: InQuiraSRSearchPage) to retrieve field 'InQuira Answers Name' from buscomp 'Service Request', the error message is 'Field 'InQuira Answers Name' does not exist in definition for business component 'Service Request'.

Please ask your systems administrator to check your application configuration.(SBL-DAT-00398)'
ProcessRequest ProcessRequestError 1 00000459559b12d8:0 2015-07-08 11:26:00 (Symbolic URL: InQuiraSRSearchPage) to retrieve field 'InQuira SR Resolution Id' from buscomp 'Service Request', the error message is 'Field 'InQuira SR Resolution Id' does not exist in definition for business component 'Service Request'.

Please ask your systems administrator to check your application configuration.(SBL-DAT-00398)'

 

Cause

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