No Log Entry Received for Any Submissions, but SERFF Updates are Coming in and Showing Up in Filings (Doc ID 1570769.1)

Last updated on DECEMBER 28, 2015

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 and later
Information in this document applies to any platform.

Symptoms

Customer submitted several submissions to SERFF, but there is no log entry received for any of them even hours later. These were Objection Responses and later some other type of submissions had been made and those also not showing any log entries. SERFF messages & Status Updates are coming in successfully.

Changes

 Nothing at Tracker end. However SERFF end has been applying some changes applicable to SERFF Direct application.

Cause

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